**JOB PURPOSE** To support the day-to-day administration and tier two support of our new D365 ERP and proprietary procurement platform. **KEY PERFORMANCE INDICATORS** The primary indicator will be: - Administration performed so that both systems remain functional - System end users supported to ensure they can operate in alignment with standard operation processes - Support the business in developing the solutions aligned to product roadmaps Secondary indicators will include: - Accuracy of information - Clear, concise communications internally & externally with 3rd party support **JOB DUTIES** - Provide second tier end user support for both platforms - Ensure both systems remain functional - Support tier one team members (day to day BAU and general knowledge share) - Work closely with our internal transformation team - Understand operational processes and ensure these are championed **SKILLS AND EXPERIENCES** - Strong working knowledge of D365 FO system - Knowledge of financial principles is essential - Proven track record of delivering successful system support - Computer skills, including Microsoft Office proficiency - SQL knowledge is desirable but not essential - Exceptional organisational skills and diligence - Exceptional communication skills, as support will be delivered across multiple worldwide markets and to colleagues at all levels of seniority Our organization is dedicated to fostering a workplace environment that values diversity and inclusion. We actively seek to attract, recruit, and nurture talent from a broad spectrum of backgrounds, each contributing unique perspectives, ideas, and experiences. Our goal is to cultivate a productive and inclusive atmosphere that represents various cultures and groups, where everyone is given an equal opportunity to thrive.