**Position Name** **Intake Specialist Overnight Shift** **Company** The Scott Pryor Law Group **Job purpose** The primary purpose of the position is to provide outstanding customer service by ensuring that all incoming calls get answered and routed accordingly. Primary job responsibilities include answering phone calls and serving as a communication conduit between the public and other office staff. **REQUIRED QUALIFICATIONS** **Education** Bilingual (English/Spanish) preferred High School Diploma or GED Administrative management careers/ Paralegal studies or related fields preferred Excellent verbal communication skills (English/Spanish) **Training or Expertise** +2 years of customer service experience Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook, Teams) **Experience** Desirable customer service experience in the legal field/ law offices **JOB FUNCTIONS** Answer, screen, and direct telephone calls (multiple lines) for internal and external communications Communicate with prospective clients by phone Capturing Client Intake information and forwarding it to the Intake Manager Maintain HIPAA compliance and client confidentiality Gather details regarding facts, injuries/damages, liability, and insurance coverage to determine the veracity of the potential case. Work closely with the team and communicate the status of requests and records thoroughly and efficiently Assist attorneys with administrative tasks related to opening new cases and maintaining databases **REQUIRED SKILLS** Polished professional who creates a positive first impression. Integrity, loyalty, and a client-focused mentality. Someone who is able to manage conflict well and whose etiquette on the phone makes people like you. Personal Injury experience is a plus, but not required. Medical Records experience is a plus, but not required. Critical thinker with a strong analytical skillset. Maintain attention to detail. Organize your own work schedule each day in line with changing priorities. Self-starter with the ability to work independently as well as a part of a team **WAGE COMPENSATION** **Salary**: $1,200 (USD) Monthly **Schedule 1: Sunday to Wednesday from 8:00 PM - 08:00 AM EST (Wednesday’s alternation)** **Schedule 2: Thursday to Saturday from 8:00 PM - 08:00 AM EST (Wednesday’s alternation)** Internet and computer must be covered by the employee **Essential duties all listed on this document but, no limited** **Salary**: $4,500,000 - $5,000,000 per month **Language**: - English (required) Shift availability: - Overnight Shift (required) - Night Shift (required)