Keep Networks Running. Keep Businesses Unstoppable. Our client, Cato Networks, is the world’s first company to converge enterprise networking and security into one cloud-delivered SASE platform—redefining how global businesses stay connected and secure. With over $773M raised, a $3B+ valuation, and 1,800+ enterprise clients, they’re not just a tech company—they’re a category creator. What sets Cato apart? A fast-paced, future-facing environment where your growth is the mission, not a perk. Here, cybersecurity is more than defense—it’s innovation at scale, built by people who love the challenge. Shape the Cloud. Secure the World. Be part of our client’s team as a NOC Engineer, where you’ll play a critical role in ensuring seamless and secure network operations. You’ll help maintain system uptime, monitor alerts, and work closely with internal and external teams to keep everything running at peak performance. The Setup: What You Can Expect from This Role Employment Type: Indefinite-term contract Shift Schedule: Monday to Friday | 9:30 AM – 6:30 PM or 10:30 AM – 7:30 PM Work Arrangement: Onsite | Bogotá or Medellín What You’ll Be Powering Up (Key Responsibilities) - Own and manage uptime and functionality of production systems - Troubleshoot and resolve system/network issues efficiently - Monitor Net Ops alerts during business and off-hours - Track system status to flag risks and growth opportunities - Escalate incidents to Dev teams as needed to avoid impact - Coordinate with external vendors (e.g., carriers, SMS providers) - Provide high-tier support to Tier 1–3 customer support teams - Manage internet connectivity and work with IX providers - Build dashboards and set up system alerting protocols - Collaborate with field engineers to understand real-world use cases - Lead and drive process improvements across Net Ops - Contribute to ongoing infrastructure projects and initiatives Requirements What We’re Looking for in a Cyber Star (Qualifications Needed) - Minimum of 4 years of experience in Network, Cloud, and Security Architecture - In-depth knowledge of TCP/IP, firewalls, and proxy servers - Ability to analyze logs and identify root causes - Advanced troubleshooting and critical problem-solving skills - Experience in Cloud or SaaS environments - Excellent verbal and written communication skills - Ability to thrive in dynamic, fast-paced environments - Skilled at multitasking and managing multiple priorities Benefits Perks That Keep You Secure Too (Benefits) - 5 days work week - Weekends off - 20 vacation days in total - Prepaid medicine - Fully-customized Emapta laptop and peripherals - Direct exposure to our clients - Career growth opportunities - Diverse and supportive work environment - Prime Office Locations - Bogotá and Medellin - Unlimited upskilling through Emapta Academy courses (Want to know more? Visit ) Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. #Emapta Era