Detailed Function/Job summary The role holder will be a key member of the Global Operations team, working in a dynamic environment to drive efficiency and improve operational workflows. Responsibilities include: Operational Oversight Responsible for managing operational relationships with internal teams and external partners across LATAM. Ensure effective coordination with Technical Accounting (TA) to track and manage financial operations, including processing of bordereaux in corrersponding platform (Alpha), Program details outline to faciliate contract creation. Manage adherence to MGA ICS requirements for operational activities, including self-assessments for the region. Oversee financial reconciliation processes (Alpha to Omega), ensuring data accuracy. Manage completion of quarterly performance reports (SCORCards) and coordinate with underwriting and functional departments for all necessary updates. Lead the monthly LATAM Operations Roundtable , providing status updates on ongoing tasks and workstreams. Ensure regulatory compliance with local LATAM standards as it respects with MGA and outlined by internal Compliance teams, adjusting operational processes as necessary. Support internal audits on MGAs and external regulatory examinations by ensuring required documentation and reporting are up to date. Work closely with Underwriting, Technical Accounting, Claims, and Compliance teams to ensure smooth operational workflows. Provide guidance on vendor contract management, tracking performance and adherence to SLAs as it pertains to audits and bordereaux processing. Act as a liaison between operations and Technical Accounting to streamline workflow of data, including bordereaux processing as these are communicated from the MGA to SCOR to ensure timely receipt of data to be made available for all internal departments. Oversight of coordinating updated forcasted financials to faciliate EGPI updates. Identify LATAM-specific MGA operational requirements and implement processes tailored to local market needs. Develop policies to enhance operational efficiency within the LATAM market. Liaising and providing guidance to underwriters, transversal functions and stakeholder. Change & Operational Improvements Identify and implement process improvements for operational efficiency. Monitor and enhance system capabilities to support LATAM operations. Foster a culture of continuous improvement within the operations team. Contributor to Center-of-Excellence (CoE) framework and pillars. Required experience & Competencies Strong P&C insurance industry knowledge, with a solid understanding of underwriting, policy administration, and technical accounting processes. 5+ years of experience in insurance operations, brokerage or MGA entities operations, financial reporting, or related fields. Experience working within the LATAM insurance market is strongly preferred. Proven ability to manage cross-functional teams and implement operational controls. Required Education College/University degree required. Bachelor's Degree or equivalent experience. Required Languagues English Portuguese Spanish Can take part in discussions on familiar subjects in meetings. Can write memos, simple letters and reports (Oral & Written)