Are you a problem solver who thrives on complexity? Job Description We are seeking an Integration Specialist to join our team. As an Integration Specialist, you will be responsible for managing new implementations or enhancements of our portfolio of merchants. The successful candidate will participate in all phases of the account configuration, testing, implementation process and troubleshoot problems with client integrations into our platform. In addition, the Integration Specialist will assist our business operations teams in technical leadership for the client's technical journey with us and liaison to our technology, platform ecosystem, products, and services. Responsibilities: - A key technical leader who knows payments, especially in implementation technologies, and integration frameworks and can define, design, and implement our platform's different integration methods using sophisticated techniques. - Coordinate integration project timelines, tasks, and development efforts with both the internal engineering team and commercial teams to manage implementation projects and ensure we keep customers on plan and on schedule. - Understanding the supply chain and its technical implications for a client or a partner, within our turbulent ecosystem through innovation, service application, and product delivery. - Establish operational service excellence through the identification of issues, troubleshooting, and execution of technical fixes to improve efficiency, remove obstacles, or create optimal processes and approaches to the business, understanding the payment transaction workflow. - Highly skilled at applying consultative methodologies and solving integration pain points, while delivering white-gloved service to our clients and partners. - Provide system configuration support based on changing business needs. - Provide excellent customer service (white-gloved) through active listening on every interaction while adjusting support approach to accommodate client needs. - Support 24/7 team activities to generate timely solutions to tickets escalated to this level. - Comply with performance and quality indicators defined by the organization. - Participate in sessions with suppliers, customers, and the team to establish checkpoints activities, communication channel, SLA's according to local/global market needs. - Attend and manage support cases that require local market knowledge and technical/functional knowledge of the platform. - Identify opportunities for improvement and be creative with a focus on the automation of support activities.