Management of the business operations of a region and/or country. Management of internal and external strategic issues and opportunities. Management of business operations initiatives through business intelligence (Country management, Business operations efficiency, Business intelligence) Senior Analyst – Commercial Operations is responsible for delivering data-driven insights to improve customer care effectiveness, sales performance, delivery & operational performance, and commercial outcomes. The role involves deep analysis of customer interactions, operational KPIs, and care initiatives to identify trends, gaps, and opportunities for improvement across touchpoints. Reporting & Dashboards: Build and maintain reports and dashboards to track performance metrics for commercial and care teams. Automate reporting processes to improve efficiency and reduce manual intervention. Strong understanding of Salesforce Customer Insights & Journey Analytics: Conduct root cause analysis for customer pain points and drop-offs across care journeys. Partner with CX and commercial teams to recommend improvements based on data insights. Cross-functional Collaboration: Work closely with Care Operations, Marketing, Product, Finance, and BI teams to align data initiatives with business goals. Translate operational data into actionable insights for leadership and front-line teams. Education: Bachelor's degree in Business, Statistics, Engineering, Economics, or related field. Master's degree is a plus. Experience: 3–5 years of experience in analytics roles, preferably within telecom, customer operations, or commercial teams. Proven track record in delivering actionable insights in a high-volume, service-oriented business. Technical Skills: Advanced skills in SQL and Excel. Experience with BI tools like Power BI Knowledge of statistical analysis tools (Python, R, or SAS) is a plus. Familiarity with customer care platforms (CRM, IVR, chatbot data) and telecom KPIs Familiar with Salesforce #J-18808-Ljbffr