JOB INFO Job Title Executive Virtual Assistant (Customer Service Focus) JobID KELNIC Industry Insurance Location LATAM (Mexico or Colombia) Status Full Time Work Schedule Monday–Friday, 8:30 AM – 4:30 PM Central Time Pay rate $7-$8/hour Target Start ASAP JOB DETAILS About the Client The client leads a rapidly growing Medicare insurance brokerage operating in 15 U.S. states, with a home base in Middle Tennessee. The company specializes in Medicare health plans and maintains steady business year-round, peaking during the Annual Enrollment Period from October to December. With prior experience working with virtual assistants, the client values clear communication, accountability, and strong, long-term partnerships. Position Overview We're seeking a proactive and personable Executive Virtual Assistant to support the client directly with both administrative and customer service duties. This is a full-time, remote role ideal for candidates based in Latin America—with a strong preference for applicants from Mexico or Colombia—who have excellent English communication skills, a passion for helping others, and the ability to stay highly organized in a fast-paced environment. Key Responsibilities Answer inbound client calls with professionalism and empathy Create and manage customer service tickets Organize and maintain the Google Calendar (appointments, meetings, follow-ups) Conduct outbound calls to build partnerships with professionals like doctors and financial advisors Use internal forms linked to CRM for accurate data entry Provide personal and business administrative support as needed Ideal Candidate Profile Fluent in English with a clear and neutral accent Strong communication skills and a naturally engaging personality Prior experience with Medicare health plans (preferred but not required) Exceptional organizational and multitasking abilities Comfortable navigating Google Workspace (Gmail, Docs, Calendar, Sheets, etc.) Customer service mindset and excellent active listening skills Sales background is a plus