Job summary We're looking for a detail-oriented and service-driven Merchant Support Specialist who thrives in fast-paced environments and is passionate about solving merchant issues with speed, clarity, and care. You should be responsive, empathetic, and technically capable — energized by helping partners navigate platform tools, troubleshoot issues, and ensure seamless day-to-day operations in the dynamic world of fintech and digital payments. Qualifications - Bachelor's degree in Technology, E-commerce, Engineering, Business, or a related field - At least 2 years of experience in technical support or merchant services, preferably in the payments, fintech, or e-commerce industries - Experience working with payment gateways, PSPs, or digital wallets is highly valued - Strong proficiency in English (written and verbal); additional language skills are a plus Responsibilities - Provide proactive and reactive support to merchants to resolve questions and issues related to the payment platform. - Manage complex merchant cases from receipt to resolution, ensuring a quick and satisfactory response. - Escalate complex issues to the technical or development team when necessary, ensuring that the merchant receives a timely solution. - Monitor the progress of escalated cases and keep merchants informed about the status of their incidents. - Guide merchants in the proper setup and use of our payment platform, explaining features, functionality, and best practices. Analysis and Feedback. - Provide constructive feedback to the development team on potential product improvements and system updates. - Help merchants identify and resolve issues related to failed payments, transaction discrepancies, and account adjustments. Benefits - Competitive compensation depending on experience and skills - Career advancement opportunities across a global network - A dynamic, international team environment - Exposure to the fintech and gaming industries - Office-based role in Bogota office (Chapinero Alto, Bogota) Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora