Healthcare Customer Service Representative Healthcare Customer Service Representative Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Connext The Virtual Concierge is responsible for serving patients by greeting and helping them, scheduling appointments, maintaining records and accounts, answering all inbound calls and outside referrals. Job Description • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries. • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays. • Maintains patient accounts by obtaining, recording, and updating personal and financial information. • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims. • Protects patients' rights by maintaining confidentiality of personal and financial information, HIPPA compliancy. •Maintains operations by following policies and procedures; reporting needed changes. Other Duties Required Qualifications • Clear and coherent in both written and verbal communication skills, with the ability to engage with individuals across all organizational tiers, including executive leadership. • Good customer service aptitude, ensuring client satisfaction and retention. • Proficiency in Microsoft Office suite, facilitating efficient task execution and documentation. • Competent in basic computer operations, ensuring smooth navigation and utilization of essential software applications. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Health Care Provider Industries Health and Human Services and Hospitals and Health Care Referrals increase your chances of interviewing at Connext by 2x Sign in to set job alerts for “Customer Service Representative” roles. Customer Service Agent (Bogota, Colombia Remote) Bogota, D.C., Capital District, Colombia 3 weeks ago Customer Service Assistant (Fully Remote) Bogota, D.C., Capital District, Colombia 2 days ago Junior Customer Support Specialist (Remote) | 100% Remote SaaS Support position with growth opportunity Bogota, D.C., Capital District, Colombia 6 days ago Remote Help Desk Representative - Call center - C1 English Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 week ago Traveler Care Specialist, Luxury Travel (Customer Service, Sales) Bogota, D.C., Capital District, Colombia 2 days ago Customer Care Specialist (Remote from Colombia) Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 13 hours ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 20 hours ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 3 days ago Bogota, D.C., Capital District, Colombia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr