Job Title: Support Coordinator I - LATAM Location: Conquistadores neighborhood, Office-based (No remote work initially – possibility to work partially remote after training) Available shift: From 8am to 7pm (Monday, Tuesday, Wednesday and Sunday) Salary Range: $2,000,000 - $4,000,000 COP per month, based on experience and English proficiency Company Overview: Join our dynamic Service and Support team as a Dispatcher, where you will play a critical role in optimizing our technical resources through strategic dispatching of service requests. This position is pivotal in managing both in-house and field technical deployments to ensure we meet our contractual obligations and service level agreements. Key Responsibilities: Serve as the primary contact for all client service requests. Schedule and dispatch service engineers for remote or onsite service, ensuring optimal utilization of resources. Monitor engineer schedules to guarantee timely service and prompt entry of service details. Maintain robust communication with clients, updating them regularly on service progress and any upcoming changes. Escalate service requests that cannot be scheduled within agreed SLA timelines to ensure prompt resolution. Ensure high levels of client service and satisfaction through efficient request handling and resource management. Qualifications and Experience: C1 or better proficiency in English is preferred Experience in Client Services or roles involving significant telephone interaction is preferred. Familiarity with basic computer and operating system knowledge. Excellent interpersonal skills, including effective communication, active listening, and customer care abilities. Capable of multi-tasking and quickly adapting to new challenges. Understanding of IT service management and support tools, with the ability to align technical resources to varied tech issues effectively. Additional Benefits: Comprehensive Colmedica Diamante Elite health insurance (100% employer-paid) All legally mandated Colombian benefits Paid Time Off beyond legal requirements Travel/Transportation stipend Education and professional development benefits Opportunities for career growth within the company Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting #J-18808-Ljbffr