Bilingual Collections Agent Location: Colombia, Guatemala, Honduras, or Peru Schedule: Mon–Fri, 8 AM–6 PM CST Type: Full-time | On-site About the Role We’re looking for a sharp, empathetic Collections Agent fluent in English and Spanish to manage customer accounts, collect payments, and support our legal team with translations. If you thrive in fast-paced environments and love solving problems with professionalism and heart—this is for you. What You’ll Do - Handle inbound/outbound calls in both languages - Resolve account issues and negotiate payment plans - Translate documents for internal/legal use - Use Finvi & FACS software to manage collections - Keep detailed records and deliver top-tier service What You Bring - High school diploma - 1–2 years in BPO, customer service, or collections - Fluent in English & Spanish (spoken/written) - Experience with Finvi (required); FACS (a plus) - Strong negotiation, empathy, and attention to detail Perks - Competitive pay - Career growth opportunities - Inclusive, high-energy work culture Apply now and help us turn tough conversations into real solutions. Tipo de puesto: Tiempo completo