Job DescriptionMake a Difference in Insurance – Be the Voice of Trust and Care!Your Insurance Attorney has redefined excellence in the insurance litigation landscape. Specializing in first-party property insurance, personal injury, and nursing home negligence, they've earned a reputation as fierce advocates for justice. With operations spanning Florida, Georgia, North Carolina, and Colorado, they fight tirelessly for their clients' rightful claims. What sets them apart? A powerhouse team, a client-first approach, and a track record of victories. Ready to take your career to the next level? This is where champions thriveYour Future Starts HereBe part of our client's team as a Client Status Representative, where you'll provide exceptional service by updating clients on claim statuses, resolving concerns, and building trust through clear communication. You'll handle high call volumes, collaborate with attorneys, and ensure clients feel supported every step of the way.The Role at a GlanceEmployment Type: Indefinite Term ContractShift: Monday to Friday | 9:00 AM – 6:00 PM EST or Colombian TimeWork Setup: Onsite in Bogotá/MedellínYour Key ContributionsProvide courteous and professional customer service in person or over the phone.Strive to retain existing clients and develop new business opportunities through efficient service delivery.Update clients on the status of their claims or cases accurately and promptly.Handle a high volume of calls while maintaining a professional demeanor.Resolve client complaints, concerns, and inquiries in a timely manner.Build trust and effective relationships with clients by actively listening to their needs.Collaborate closely with attorneys and supporting staff to ensure seamless service.RequirementsWhat It Takes to Excel in This RoleEnglish proficiency at a C1 level or higher.1 to 2 years of related experience or equivalent.Strong understanding of First Party Insurance Litigation.Excellent customer service and interpersonal skills.Proficiency in Microsoft Word, Outlook, and Excel.Effective communication skills with individuals at all levels and diverse backgrounds.Adaptability, flexibility, and the ability to thrive in a dynamic, ever-changing environment.BenefitsWhy Join Us? The Benefits You'll Love5 days work weekWeekends off20 vacation days in totalPrepaid medicineFully-customized Emapta laptop and peripheralsIndefinite term type contractDirect exposure to our clientsCareer growth opportunitiesDiverse and supportive work environmentPrime Office Locations - Bogotá and MedellinFree upskilling through Emapta Academy courses (Want to know more? Visit Future Team at Emapta LatamJoin Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 720 clients worldwide and a team of nearly 7,400 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.#EmaptaExperienceRequirementsWhat It Takes to Excel in This Role English proficiency at a C1 level or higher. 1 to 2 years of related experience or equivalent. Strong understanding of First Party Insurance Litigation. Excellent customer service and interpersonal skills. Proficiency in Microsoft Word, Outlook, and Excel. Effective communication skills with individuals at all levels and diverse backgrounds. Adaptability, flexibility, and the ability to thrive in a dynamic, ever-changing environment.