We are looking for: Bilingual Technical Support Representatives (English B2 level) for Bogotá, Colombia, to join at Foundever team. About the Role: We are looking for highly motivated individuals with a passion for audio technology and customer service to work with a global leader in professional audio systems. As part of the Foundever team, you will provide premium assistance to users of professional audio equipment, helping them resolve hardware and software issues or supporting back-office operations. We are hiring for two key roles: - Tech Support: Offer technical guidance to customers using AV ecosystems and audio products such as Live Sound and Q-Sys. You’ll work mostly via phone (80%) and email (20%), adjusting device settings and ensuring optimal performance. Responsibilities: - Provide outstanding technical assistance to customers - Answer calls and respond to emails with professionalism and expertise - Troubleshoot and resolve product-related issues - Stay informed about product and policy updates - Complete training, quality assessments, and coaching sessions - Ensure high-quality service through teamwork and accountability Requirements: - English Level B2 or higher - High school diploma or equivalent - For Tech Support: Knowledge or experience in audio engineering or music production (Audinate Dante Level 1 is a plus). - Excellent written and verbal communication - Excellent computer and internet navigation skills - Positive, detail-oriented, and solutions-driven attitude - Must not be currently enrolled in law or medical studies, nor unable to attend on-site as required Work Modality: - Hybrid model: 2 days on-site per week (Urban 165 Building, Calle 165 N.45-46, Bogotá) - Training: 4 weeks (2 weeks on-site, 2 weeks WAH) - OCP (on-the-job coaching): 2 weeks (1 week on-site, 1 week WAH) - Work Schedule: Monday–Friday, 7:45 AM to 8:00 PM. Compensation: - Tech Support: $2,943,000 COP/month (46 hours/week) - $100,000 COP Jumbo gift card for Tech Support agents - Tenure bonus during the first 6 months and annually after Culture and Professional Development: At Foundever, we offer an inclusive and growth-oriented work environment. As a part of the our team, you will benefit from: - A clear onboarding and evaluation process - Regular coaching and continuous learning opportunities - Development of audio-technical knowledge and CRM systems - Transparent communication at all stages of the recruitment and employment cycle - Constructive feedback to help you grow and thrive Are you passionate about sound, technology, and helping others? Join the at Foundever and make a difference in how people experience professional audio. Apply today and start your journey with us in Bogotá!