Job Title: Customer Success Manager Job Description: We're seeking a skilled professional to join our Customer Success Team as a Customer Success Manager. In this role, you will be responsible for managing and maintaining customer relationships, ensuring customer satisfaction and loyalty. The ideal candidate will have excellent communication skills, strong organizational abilities, and the ability to work independently in a dynamic and stressful environment. Key responsibilities include detailed understanding of contracts to ensure agreement fulfillment, regular interaction with sales teams, managing and collaborating with internal resources to ensure customer satisfaction, daily updating of project status within the project management portal, proactive reporting to customers and partners on project status, order processing through the backend team, tracking allowances, ensuring annual licenses and services are renewed on time, examining usage trends, regular monitoring of account health, and offering courses of action. Qualifications: - Bi-Lingual, English and Spanish fluency - At least 2 years of customer service/facing experience - Excellent service orientation manifested in a customer first approach - Strong organizational skills in a dynamic and stressful environment - Ability to smoothly navigate and interface with internal/external teams - Excellent communication skills Advantages: - Technical experience and orientation - A major advantage - Familiarity with CRM and ticketing/program management systems - Proficiency in O365 (Excel & PowerPoint) - Customer Success background - Proficiency in multiple languages including French/Spanish/Italian/German/Portuguese Requirements: - Must be eligible to work in Mexico or Columbia without sponsorship from an employer now or in the future Details: - Employment type: Full-time - Job function: Other - Industries: Computer and Network Security, Software Development, and IT Services and IT Consulting