Job Description: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative Trilingual. Key Responsibilities: - Be customer obsessed, prioritizing satisfaction above all else. - Manage each call interaction with empathy and respect, identifying customers' needs and providing solutions. - Deliver on commitments, communicating effectively and resolving issues in a timely manner. - Provide accurate information, listening carefully to understand customers' questions and concerns. Requirements: - High School diploma or equivalent required. - Excellent verbal and written communication skills in English and French. - Ability to work within a high-pressure environment, maintaining a positive interaction for the customer. - Intermediate proficiency with PC navigation while providing exceptional customer service. - Financial services or banking background preferred. - Flexibility with schedules, available to work a variety of shifts, including weekends, overnights, holidays, and extra shifts.