Join Our Team as a Legal Intake Specialist at Bush & Bush Law Group! Bush & Bush Law Group is a leading personal injury law firm dedicated to fighting for the rights of our clients. We are seeking a dedicated and compassionate Legal Intake Specialist [English/Spanish - Bilingual] to be the first point of contact for potential clients. This role plays a critical part in providing excellent customer service and ensuring that potential cases are effectively evaluated and processed. The ideal candidate will have exceptional communication skills, a strong understanding of the intake process, and a passion for helping others. Requirements Key Responsibilities: 1. Inbound Call Management: - Professionally handle incoming calls from clients involved in auto accidents - Gather essential information regarding the accident and potential legal representation needs. - Demonstrate empathy and understanding while maintaining a high level of professionalism. 1. Client Interaction: - Communicate effectively with clients to explain legal processes and procedures. - Provide information about the firm's services and answer client queries. - Collect and document relevant details to assist attorneys in evaluating cases. 1. Multi-Tasking: - Manage multiple tasks simultaneously in a fast-paced environment. - Efficiently navigate and update electronic systems while engaging with clients on the phone. - Prioritize and address urgent client needs promptly. 1. Document Management: - Maintain accurate and confidential client records in compliance with legal standards. - Organize and update client information, ensuring accessibility for legal professionals. - Utilize Excel sheets and other tools to manage and track client data. 1. Administrative Support: - Provide administrative assistance to legal professionals as needed. - Collaborate with the legal team to ensure smooth case progression. - Assist in the preparation and organization of legal documents. Qualifications: - Language: Proficiency in both English and Spanish is required. - Education: High school diploma or equivalent required; some college coursework preferred. - Experience: Previous experience in a legal environment or customer service/intake role is preferred. - Communication Skills: Excellent verbal and written communication skills with a strong customer service focus. - Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple tasks efficiently. - Technical Proficiency: Proficient in Microsoft Office Suite and familiarity with case management software is a plus. - Empathy and Understanding: A genuine desire to assist clients in their times of need and a compassionate demeanor. Compensation will range from $4 to $6 per hour, in addition to commissions. Schedule: 7:00AM to 4:00PM OR 10:30AM to 7:30PM Central Time. Benefits - Positive Culture: Be part of a supportive and innovative team. - Professional Growth: Opportunities for career advancement and ongoing professional development. - Remote Work: Work from home while contributing to high-impact projects in a collaborative virtual environment.