Tier1 – Technical Support Engineer IRC273763 Designation Lead Engineer Function IT Infrastructure Experience 3-5 years Location Colombia - Bogota Skills Cisco Routing, DHCP, IPv6, Linux, Networking, TCP/IP, Telecommunication We are looking for a Tier 1 to join our teams! You will work with a leading provider of innovative broadband solutions that deliver video, voice, and data tocommunications providers around the world. GL team participates in the development, QA, and supportof several generations of such solutions. Requirements Need to work at least once a week in Bogota office, the people will start in a general shift during the KT and after that, they will move in the rotate shifts schema Job Description Education: Bachelor/Master in Computer Science, Electronic Engineering, Telecommunicationsor equivalent; Expertise in IP network switching and routing protocols, TCP/IP stack is highly desirable; Hands-on experience with Linux; Would be a plus: Superior problem solving, analytical and communications skills; A strong understanding of IP protocols and telecommunication/cable operator networks; Experience in a technical support organization in a broadcast, communication, satellite, cable,telco or a similar domain;Experience with bash/python scripting; Experience with Salesforce, Jira, Confluence; Ability to work on flexible hours. This position requires not frequently travel (once per quartal approximately). Job responsibilities Responsible for integration and support in assigned product areas, customer support engineers and, when necessary, customers who are diagnosing, troubleshooting, repairing and debugging complex system problems; Report and track design, reliability and maintenance problems or bugs to R&D engineeringgroups; Assist, and implement both hardware and software upgrades to the existing customerbase. What we offer Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally. Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today. Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way! High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do. About GlobalLogic GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services. Apply Now First Name * Last Name * Email * Phone Gender * The gender information on this form helps us understand the makeup of our applicant pool in this key area, and to continuously improve our efforts to make our workforce more inclusive. Country of Residence * City How did you hear about this job? Upload Resume / Share LinkedIn Profile * Drag and drop your file here or click here to upload Only .docx, .rtf, .pdf formats allowed to a max size of 5 MB. Alternately you can include your Linkedin profile #J-18808-Ljbffr