Direct message the job poster from Sales Rain Managing Director | Offshoring | BPO Seat Leasing & Serviced Private Office in Colombia, Philippines, India & the Middle East We’re hiring an IT Associate to join our growing team in Medellín! This is an exciting opportunity for a hands-on technical professional who is passionate about maintaining and improving IT infrastructure. The ideal candidate will have a solid understanding of hardware, software, and network systems, and will be comfortable working in a fast-paced office environment. - Key Responsibilities: Install, maintain, and configure hardware and software systems in line with company policies Troubleshoot and maintain network components, including routing, VLANs, and protocols (OSI model knowledge required) Perform regular maintenance and inspections of network and server systems Manage IT infrastructure and handle internal help desk tickets Execute system backups and database archiving processes to ensure data recoverability Install and manage biometric systems and CCTV surveillance equipment Regularly update and monitor antivirus and endpoint protection systems Perform root cause analysis and implement corrective actions for complex IT issues Support the installation and configuration of software systems based on company needs Provide basic IT training and support to office staff Monitor and manage IT incidents and service interruptions Assist in basic firewall and network management tasks - Requirements: Technical degree or certification in Information Technology, Systems Engineering, or related field Proven experience in hardware/software installation and network troubleshooting Familiarity with routers, switches, and firewall basics Experience handling biometric devices and CCTV systems is a plus Strong problem-solving and documentation skills Basic English communication skills (verbal and written) required – ability to read technical documentation and communicate with internal teams when needed Proactive, organized, and a strong team player - What We Offer: Competitive salary based on experience and language skills Opportunities for growth and development within an international company Supportive team environment in a modern office located in El Poblado If you’re ready to take your IT career to the next level and be part of a dynamic team, we’d love to hear from you! Why Join Sales Rain S.A.S? - Be part of a growing company with a strong presence in different locations - around the world. - Work in a dynamic and supportive environment. - Opportunities for professional growth and development. - Competitive salary and benefits package. Sales Rain S.A.S is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Seniority level - Seniority level Entry level Employment type - Employment type Full-time Job function - Job function Information Technology - Industries Facilities Services Referrals increase your chances of interviewing at Sales Rain by 2x Sign in to set job alerts for “Information Technology Associate” roles. Technical II, Global IT Service Delivery We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr