Towing Dispatcher with Towbook Global Pacific Support is in search of an experienced Towing Dispatcher with a proficiency in Towbook to enhance our team. As a Towing Dispatcher, you will be responsible for overseeing the dispatching of our towing services while ensuring that our customers receive efficient and timely support. The ideal candidate will have hands-on experience with Towbook, strong communication skills, and a solid understanding of dispatch operations. Responsibilities: Receive and evaluate incoming requests for towing and roadside assistance via phone and Towbook application Collect essential information including the customer's location, vehicle details, and type of service needed Utilize Towbook to input dispatch information accurately and manage service requests efficiently Dispatch tow trucks and coordinate service personnel based on immediate requirements and vehicle availability Monitor dispatched services to ensure prompt response and resolution of customer issues Provide regular updates to customers regarding estimated arrival times and service status Maintain comprehensive records of all calls, interactions, and dispatch activities in Towbook Address customer inquiries and resolve any issues professionally and courteously Collaborate with towing operators and team members to facilitate smooth operations and improve customer satisfaction Requirements: Previous experience as a dispatcher in the towing or roadside assistance industry is required Hands-on experience with Towbook or similar dispatching software is essential Excellent communication skills, both verbal and written Strong organizational capabilities and attention to detail Ability to work effectively in high-pressure situations and make timely decisions Familiarity with local roads and geographic areas is a plus Flexibility to work varied shifts, including nights, weekends, and holidays Strong customer service focus and problem-solving skills A collaborative mindset and ability to work well in a team-oriented environment Benefits: Competitive Salary, Remote Position, Schedule Flexibility Seniority Level: Mid-Senior level Employment Type: Full-time Job Function: Management and Manufacturing Industries: IT Services and IT Consulting #J-18808-Ljbffr