Job Title: Associate Engineer, Remote Support We are looking for an experienced Associate Engineer, Remote Support to join our dynamic team. About the Role You will provide technical support in Spanish to our end-users, distributors, field service engineers, and integrators. - Resolve technical issues related to Rockwell Automation products. - Collaborate with the Global Remote Support team, customers, and coworkers in multiple settings and complex issues. - Document and record all interactions and solutions in the ticket management system. - Provide training and guidance to customers on the use of applications. Requirements To be successful in this role, you will need: - Bachelor's degree in engineering or related field. - At least 6 months engineering and/or field/remote support experience. - Experience/knowledge/interest with Rockwell Automation Products, like FactoryTalk View SE, Studio 5000, Controllers, Panelviews. - Advanced English level. - Availability to work rotating shifts according to the operation (Night shift, weekend and Holidays). Preferred Qualifications If you have: - Knowledge or experience in the field of industrial automation and instrumentation. - Customer service experience. - Knowledge/Interest in Software products like FactoryTalk Historian SE, FactoryTalk Asset Centre, ThinManager, ThingWorx, FactoryTalk Transaction Manager, FactoryTalk Metrics, FactoryTalk Batch or FactoryTalk Optix. - Knowledge in Other Rockwell products families as: FactoryTalk View ME, Industrial Networks (ControlNet, Ethernet, DeviceNet, Modbus or DH+), Large and Small Controllers, Remote I/O, Panelviews, Powerflex Drives, Kinetix or Industrial Components. About Us Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity.