Remote Work: Hybrid Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges. Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve. You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimagining the future – for our people, our customers, and the world. Role Summary: Serves as the primary post-sale point of contact for clients/customers. Uses in-depth knowledge of client industry and/or business processes, deep product knowledge, and technical expertise to drive adoption and utilization of company products. Demonstrates product features beyond basic functionality to help customers achieve specific business results and maximum value. May recommend solutions to meet customer needs and is responsible for identifying opportunities for upselling and cross-selling, as well as client renewal and retention. Responsibilities: Manage a list of strategic and top customers throughout their post-sales journey, including kickoff, onboarding, adoption, renewals, and advocacy. Meet and exceed KPIs related to customer adoption, upsell, renewal, and advocacy programs. Create and execute project management plans, ensuring organizational awareness and driving strategic initiatives. Prioritize multiple tasks effectively, catering to diverse customer use cases and needs. Analyze and resolve product adoption issues, escalate concerns, and coordinate with internal teams. Facilitate customer calls, onsite, and web trainings. Drive quarterly steering committee agendas in collaboration with sales and management to ensure ROI. Act as the voice of the customer, partnering with them throughout their journey. Ensure customer environments are optimized to exceed value and expectations. Recommend business process improvements to enhance adoption, retention, and upselling, while identifying risks. Document and share customer success stories to highlight Zebra's services. Partner with sales to identify expansion opportunities. Qualifications: Required: Bachelor's degree required; Master's or relevant experience preferred. Minimum of 5 years' work experience. Fluent in English and Spanish (written and verbal). Preferred: Ability to communicate effectively at Director and C-level. Understanding of CPG/supply chain and store operations account management is a plus. To protect candidates from online fraud, our recruiters will always connect via official accounts. Applications are accepted only through our ATS system. Do not share personal information outside this system. If you experience identity theft, contact local authorities. #J-18808-Ljbffr