- LAW FIRM: Law Offices of Adelina Ruiz, P.A. - Rate: Starting at $6 per hour, could be higher depending on experience Position Overview: We are seeking a proactive, detail-oriented, and bilingual (English/Spanish) Virtual Assistant / Client Service Coordinator to join our growing team. This role is crucial in ensuring smooth daily operations and providing an exceptional client experience from the first point of contact through case completion. Key Responsibilities: - Serve as the first point of contact for potential and existing clients via phone, email, and online inquiries - Conduct initial client intakes and schedule consultations - Respond to client questions, provide case updates, and relay information between clients and attorneys promptly and professionally - Prepare and send client communication materials and follow-up correspondence - Manage and maintain calendars, deadlines, and appointments - Assist in organizing digital files and maintaining an efficient client database (e.g., Clio, MyCase, or similar case management software) - Support billing, payment follow-ups, and general administrative tasks as needed - Assist with light marketing or outreach activities (e.g., sending newsletters, managing online reviews, updating social media) - Other administrative and client service-related duties as assigned - Monitor and track client matters for progress and to ensure proper completion - Assist with onboarding clients - Assist attorney in preparation for client’s meetings Qualifications: - Bilingual proficiency in English and Spanish (both written and verbal) required - Prior experience in a legal office or similar professional service environment preferred - Excellent communication and interpersonal skills, with a client-first mindset - Strong organizational and time-management abilities; capable of handling multiple priorities - Tech-savvy; comfortable learning and using new software and online tools - Detail-oriented with a high degree of accuracy and confidentiality - Ability to work independently and as part of a remote team Work Schedule: - Full-time - 09:00AM to 05:00PM Eastern Compensation: - Competitive, commensurate with experience and qualifications - Opportunities for growth and advancement within the firm Why Join Us? At Law Offices of Adelina Ruiz, PA, you will be part of a supportive, mission-driven team that values professionalism, empathy, and continuous improvement. You’ll have the chance to make a meaningful impact on clients’ lives while developing your career in a dynamic legal environment. We understand the complexities of navigating new opportunities in the legal space. You can trust that all employment inquiries are kept strictly confidential. Job Type: Full-time Expected hours: 40 per week Application Question(s): - Do you speak English?