About the Client The client is a dedicated personal injury law firm based in Long Island, New York, committed to fighting for justice on behalf of accident victims. With a client-centered approach, the firm provides compassionate, results-driven legal representation to individuals navigating complex injury claims. Their team is known for its relentless advocacy, personalized service, and track record of securing favorable outcomes for clients. About the Role We're looking for a proactive and detail-oriented Client Relations & Case Support Specialist to join our team. This role is heavily phone-based, requiring someone comfortable with high-volume client outreach, gathering case-critical information, and coordinating with medical providers. You'll play a key role in maintaining organized, up-to-date client files and ensuring smooth communication between clients, medical professionals, and our legal team. Key Responsibilities Manage client contact by conducting outbound calls to clients to gather case details, injury updates, and treatment timelines. Help coordinate medical appointment scheduling, and medical record requests. Confirm MRI's are scheduled, completed and then the reports are given to the Plaintiff Attorney's office to evaluate what additional medical professionals are necessary. Maintain comprehensive, organized notes in client profiles. Coordinate with preferred doctors and medical facilities to obtain and release medical records and reports. Organize and manage the chronological process of each case. Handle billing for invoices and reports related to cases. Track time and activity using Hubstaff. Follow provided scripts for client interactions to ensure consistent communication. Assist with PIP ledger calls related to insurance examinations and payouts. Adapt to new CRM workflows (transitioning from MyCase to Smart Advocate). Utilize GoTo for voice calls and manage all necessary tech tools. Discern and discover assurance of the clients procedure. Qualifications Excellent internet connection and home office setup (computer, headset, etc.). Strong organizational skills and attention to detail. Effective communicator, both written and verbal. Self-motivated, proactive, and able to work independently without micromanagement. Tech-savvy with the ability to learn and navigate CRM systems and workflow processes. Industry background in legal or insurance is a plus, but not required. Bilingual in English and Spanish is a must. Self controlled, patient and thick skin person that can manage upset and/or confused clients. Tools & Systems CRM: Transitioning from MyCase to Smart Advocate. Voice Call System: GoTo. Time Tracking: Hubstaff Company-provided scripts and proper tech setup assistance will be provided.