OCR Shift Supervisor - Paid relocation to Colombia Leading the Charge in Live Casino Operations as a Control Room Shift Supervisor with Unmatched Precision ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. What makes ARRISE different? - We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, Colombia, India, Malta, Romania, Serbia, UAE and beyond. - We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere. - We don’t just build products—we build opportunities, invest in our people, and foster growth at every level. Main Responsibilities: - Maintaining the relationship with internal and external clients (staff, operators, player) - Respecting and maintaining the game standards imposed by the company - Active contribution to the company’s development - Collaboration and cooperation Operational activities - Offers support to the players when is the case or if they ask for guidance - Assures that the staff interacts with the players and offers them an attractive and entertaining game environment - Coordinates the staff under his/her supervision: Ensures an optimal number of employees on shift - Monitors the assignment at the tables, rotations and breaks - Periodically staff assesments - Ensures that all the company’s procedures and standards are respected by the employees - Offers a professional work environment and treats all employees with respect, offering transparency in the communication with the employees; offers periodical feedback, both negative and positive, in a polite and constructive manner Candidate Requirements: - Industry Experience: At least 1 year of experience in the Casino LIVE/Online industry. - Knowledge Proficiency: Understanding of games and procedures. - Communication Skills: Advanced written and verbal communication skills in English. - Technical Skills: Proficiency in PC operations and Microsoft Office. - Management Experience: Experience in a supervisory or management role is advantageous. Nice To Have - Technical Background: Familiarity with live casino technology or control room systems. - Higher Education: A higher degree or advanced education related to management, operations, or a relevant field. What we offer in exchange: - Relocation Support - Accommodation near the office in an apartment, utility bills covered & flight expenses to/from Bogotá - Shift allowances paid extra according to the law - Paid initial training with workshops & development classes - Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips. - An exceptional studio space in a landmark building in Bogotá As soon as our operation goes live: - Home & Emergency Medical Assistance Plan - Free daily lunch - Gym