Job Title The primary function of a Customer Parts Specialist revolves around the successful processing of customer part orders, ensuring timely updates and quotes are provided. This role requires collaboration with multiple teams to resolve return requests, warranties, and inventory management efficiently. To achieve accuracy and high-level service in every interaction, the specialist must possess strong analytical skills, effective communication abilities, and attention to detail. Key Responsibilities: - Accurately manage parts orders using internal systems while maintaining efficiency. - Create and submit quotes for customers based on their needs and available inventory, ensuring clear communication. - Address return requests and warranty validations according to company policy, collaborating with Billing, Technical Support, and Logistics teams. - Maintain comprehensive records and documentation for orders, approvals, and customer communications while adhering to service level agreements. Requirements: - Bachelor's degree or equivalent; associate's degree preferred. - Minimum 1 year experience in customer service, logistics, or order management roles. - Proficiency in order entry systems and Microsoft Office tools with strong attention to detail. - Effective communication skills in English; Spanish or additional languages advantageous. - Ability to multitask and work under pressure effectively.