Team Lead Role The Team Lead role involves providing mentorship, guidance, and career development to team members. This includes implementing escalation channels through mutually agreed-upon procedures. A successful Team Lead will lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical and technical capabilities that enable the department to develop deeper, more scalable solutions. The role also requires establishing team goals and working with direct reports on strategies for executing, measuring progress, and sharing results. Additionally, it involves identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication. This is an on-site position in Medellin, Colombia. To be eligible, you must have at least 1 year of prior relevant people management experience in the BPO or call center industry. Key Responsibilities: - Provide mentorship, guidance, and career development to team members - Implement escalation channels through mutually agreed-upon procedures - Lead a high-performing team through an exciting transition - Establish team goals and work with direct reports - Identify actionable insights and influence team strategy As a Team Lead, you will be responsible for building a strong team culture, fostering collaboration, and driving business results. If you are a strategic thinker with strong analytical and creative problem-solving skills, this could be the ideal role for you. Requirements To be considered for this role, you must have: - At least 1 year of prior relevant people management experience in the BPO or call center industry - Experience providing constructive criticism and implementing corrective action plans - A high-level understanding of customer confidentiality standards and a passion for the development of teammates We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Join us today and experience firsthand our dedication to supporting People First. We are committed to providing equal access to opportunities and welcome applicants from diverse backgrounds and demographics. Why Work With Us? TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. We offer a collaborative and dynamic work environment, state-of-the-art workspaces, top-notch benefits, and opportunities for professional growth and development. Our mission is to empower our employees to achieve their full potential and make a meaningful impact on our clients' businesses. If you are passionate about delivering exceptional customer experiences and building strong relationships, we encourage you to apply for this exciting opportunity. At TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants who share our values and are committed to making a positive impact on our communities.