Senior Business Value Specialist role is an exciting opportunity to create and deliver our vision for the future of experience delivery under a Total Experience Vision. Senior Business Value Specialist We are seeking a dynamic, creative, resourceful, and motivated individual to join our team as a Business Value Specialist, with a specific focus on the business value derived from AI-driven experience orchestration solutions. In this role, you will be an integral part of our efforts to assess, quantify, and communicate the impact of our cloud solutions on our clients' business objectives. If you have a passion for technology, customer experience, and driving tangible business outcomes, we encourage you to apply. About the Job: As a Business Value Specialist focused on the Northern LATAM market, you will be responsible for connecting customer experience delivery requirements, to the vision of what is possible, and to the outcomes delivered by our platform and our marketplace platform and solutions. - You will work closely with clients and internal teams to understand their business challenges and objectives related to customer experience. - You will conduct thorough assessments to identify and evaluate the potential value of modern experience solutions in addressing these challenges. Key Responsibilities: - Collaborate with clients and internal teams to understand their business challenges and objectives related to customer experience. - Conduct thorough assessments to identify and evaluate the potential value of modern experience solutions in addressing these challenges. - Quantify the business impact of potential solutions on key performance indicators (KPIs) such as customer satisfaction, efficiency, and revenue growth. - Utilize data analytics and financial modeling to demonstrate the total cost of ownership and/or the return on investment for clients. - Translate complex requirements and data into clear and compelling insights for both technical and non-technical stakeholders. - Craft and deliver visually engaging presentations that effectively communicate the business value of journeys and experience designs, leveraged on potential solutions. Requirements: - Bachelor's degree in business, marketing, or a related field. - 5-7 years previous experience in customer facing business financial analysis, customer experience consulting, or solution consulting on technology-related projects required. - Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights. - Excellent communication and presentation skills with a focus on audience engagement, business value of solutions, and impactful insights based upon customer need. - Ability to work collaboratively in a fast-paced global environment. - Ability and desire to become hands-on with customers in leading workshops, collaborative discussions, and solution use case education. - Knowledge and experience with people-centric design, journey mapping, and workshop facilitation. - Spanish and English proficiency required. Portuguese proficiency desired but not required. - Based in Colombia with the ability to travel, for business priorities, up to 50%. This role offers a unique opportunity to contribute to the success of our clients by unlocking the full potential of customer experiences in the digital era.