At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: Customer Management Job Sub Function: Customer Service Operations Job Category: Business Enablement/Support All Job Posting Locations: Bogotá Distrito Capital, Colombia Job Description: We are looking for the best talent for the position of Senior Representative, Customer Service Operations located in Bogotá. Purpose: This role is the key contact point for internal functions at J&J and external parties to engage with logistics and customer service (CLS) and the customer service organization. Responsibilities: Manage order activities, including scheduling deliveries and appointments, processing orders, tracking orders, and supporting customer inquiries for new and existing orders. Manage invoice activities, including billing customer sales orders, facilitating invoice corrections, reviewing customer billing plans, liaising with Finance and others for credit and debit processing and special billing requirements. Resolve issues related to orders, claims management, returns management, withdrawals, interact with other areas to find solutions, and contact the customer with the final solution. Provide direct support to customers and facilitate transactional activities. Manage relationships and collaborate as necessary across functions, including supply chain, finance, and shared services to resolve customer issues. Demonstrate a solid understanding of J&J customer service processes, products, and their interrelation. Qualifications: Bachelor's degree or equivalent. Technical skills: MS Office, particularly Excel and PowerPoint. Office skills: Standard office phone, email, Outlook. Professional skills: Efficient and effective performance. Ability to manage multiple sources of information. Demonstrate proficiency in written and oral communication. Languages: Spanish and Portuguese. Availability to work extended hours and holidays. Experience or knowledge in: Salesforce, One Force, and Power BI (preferably). Strong knowledge of customer service and logistics processes is required. At Johnson & Johnson, diversity, equity, and inclusion (DEI) have been part of our cultural fabric for over 130 years and are integrated into how we do business every day. Rooted in Our Credo, DEI values drive our pursuit of creating a healthier and more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges. We know that the success of our business (and our ability to deliver meaningful solutions) depends on how well we understand and meet the diverse needs of the communities we serve. That’s why we foster a culture of inclusion and belonging where all perspectives, skills, and experiences are valued, and our people can reach their potential. At Johnson & Johnson, we all belong. #J-18808-Ljbffr