Key Responsibilities: - Claims management activities such us logistic claims and defect / used product - Support communicating with customers via all relevant communication channels (e:mail, tickets, phone), providing information related to claims and billing - Manage customer relationship, which includes problem resolution and root cause analysis - Manage the relationships within customer service and sales as well as other stakeholders in the business - Identify the improvement opportunities and support their implementation - Support ongoing projects for the implementation of technology solutions Key Relationships: - Credit Management - Other Customer Service teams - Sales - Market Finance Knowledge, Skills and Abilities: - Strong customer service orientation - High level of empathy and emotional intelligence - Experience with SAP - Experience with Salesforce - Experience in a Shared Service environment or similar - Ability to read, write and communicate in English in a business setting - Ability to pay close attention to detail and high degree of customer orientation - Good Problem solving and analytical skills - Self:motivated and self:directed individual - Availability to travel for periods of 3 to 4 weeks Requisite Education and Experience / Minimum Qualifications: - University degree - 1:2 year's working experience in providing customer support in the field of customer service, sales, or logistics - High level of customer orientation and communication skills