At Iron Mountain, we understand that work, when done well, creates a positive impact for our customers, employees, and the planet. We are seeking smart, committed individuals to join our team. Whether you're starting your career or making a change, discover how you can elevate the power of your work with us. We offer expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. Our global partnership with over 225,000 customers helps preserve invaluable artifacts, optimize inventory, and protect data privacy in innovative, socially responsible ways. If you're curious about contributing to our growth while developing your skills in a welcoming culture, let's start the conversation. Customer Support Role Respond promptly to customer inquiries via phone, email, or chatbot in a contact center, handling both incoming and outgoing requests. Resolve routine issues and some complex problems, communicating solutions or requested information to customers. Analyze customer service needs and refer to other technical or service departments as necessary. Use customer relationship management applications or databases to record activities and investigate product information. Position Level: Requires practical knowledge and skills developed through formal training or work experience. Works within established procedures with moderate supervision. Category: Customer Support About Iron Mountain Iron Mountain is a global leader in storage and information management, trusted by over 225,000 organizations across 60 countries. We safeguard billions of assets, including critical business information, sensitive data, and cultural artifacts. Learn more about our history here . We help reduce costs and risks, ensure regulatory compliance, recover from disasters, and enable digital and sustainable solutions in information management, digital transformation, secure storage, data center operations, cloud services, and art logistics. Explore our Values and Code of Ethics to understand our principles and aspirations. Accommodations and Equal Opportunity If you require accommodations due to a disability, please contact us at accommodationrequest@ironmountain.com. Learn more about our Equal Employment Opportunity policy and related notices here . We are committed to equal employment opportunity and do not discriminate based on race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, or gender expression. View our policies here . Requisition: J0090436 #J-18808-Ljbffr