Title: Expert SLS CRT (CPM) Location: GSC BOG Key Responsibilities: General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications. · Responsible for providing support to the assigned account. · Review and ensure the achievement of specific client KPIs and service agreements. · Generate, analyze, and present performance reports to stakeholders. · Maintain clear and effective communication with internal and external third parties to meet client expectations. · Provide proactive issue resolution and implement corrective and preventive actions to ensure service excellence. · Act as the key contact for escalations, ensuring timely and effective solutions. · Develop and maintain sustainable relationships with internal and external stakeholders. · Coordinate and oversee business implementations. · Participate in and/or lead customer reviews (QBR and/or MBR). · Coordinate stakeholder activities, ensuring quality, compliance, and timeliness. · Understand client documentation requirements and provide detailed guidelines to stakeholders to ensure compliance. · Recommend and coordinate necessary changes based on process analysis. · Assist DGF operations in resolving complex issues. · Create, update, and manage internal documentation, including SOPs, process maps, and work instructions. · Lead the implementation of process improvements, workflow optimizations, and automation initiatives to increase efficiency. · Filter and consolidate information from multiple sources to provide accurate and relevant insights. · Prepare and deliver management reports, dashboards, and presentations for different audiences. · Maintain direct contact with clients, DGF stations and multiple stakeholders across the supply chain to ensure smooth operations. · Demonstrate proactive problem-solving, anticipating potential issues and mitigating risks. · Apply and enhance supply chain knowledge to optimize end-to-end processes. · Monitor, measure, and improve KPIs through continuous improvement methodologies. Skills / Requirements: Professionals in industrial engineering, international business, or related fields * Minimum of 3-5 years in logistics processes * Extensive knowledge of cargo transportation and the logistics industry * Fluent communication in English (verbal and written), (B2 – C1) * Excellent proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). * Customer service and communication skills. * Teamwork and autonomy * Employees who have been in the organization for 12 months or in their current role * Employees that are not in transition projects