Job Title: Atlassian Jira Administrator We are seeking a skilled Atlassian Jira administrator to join our team. As a key member of our IT department, you will be responsible for administering and supporting Jira Software, Jira Service Management, and Confluence across multiple projects and teams. Key Responsibilities: - Administer and support Jira Software, Jira Service Management, and Confluence across multiple projects and teams. - Design, configure, and maintain custom workflows, screens, fields, and permissions in Jira. - Manage Jira user permissions, project roles, and group memberships. - Develop and maintain dashboards, filters, and reports to meet stakeholder needs. - Evaluate and implement Jira plugins/add-ons and integrations with third-party tools. - Collaborate with cross-functional teams to gather requirements and translate them into effective Jira solutions. - Perform routine audits, system maintenance, and upgrades. - Provide user support and training on Atlassian tools. - Ensure adherence to best practices and maintain system documentation. Requirements: - 2+ years of hands-on experience administering Jira and Confluence in a professional environment. - Strong understanding of Jira configuration elements: workflows, custom fields, permission schemes, issue types, and screen schemes. - Experience with Jira Service Management and customer portals. - Familiarity with scripting using Jira automation, JQL, or ScriptRunner (Groovy is a plus). - Experience with user management and Atlassian Access or SSO integrations. - Ability to translate business requirements into technical configurations. - Excellent problem-solving and communication skills. Preferred Qualifications: - Experience with other Atlassian tools like Bitbucket, Trello, or Opsgenie. - Familiarity with Agile methodologies (Scrum/Kanban). - Atlassian certification (ACP-610, ACP-100, or similar) is a strong plus. Benefits: This role offers a competitive salary and benefits package, including opportunities for career growth and professional development.