Job summary As a Client Status Representative, you'll provide exceptional service by updating clients on claim statuses, resolving concerns, and building trust through clear communication. You'll handle high call volumes, collaborate with attorneys, and ensure clients feel supported every step of the way. Responsibilities - Provide courteous and professional customer service in person or over the phone. - Strive to retain existing clients and develop new business opportunities through efficient service delivery. - Update clients on the status of their claims or cases accurately and promptly. - Handle a high volume of calls while maintaining a professional demeanor. - Resolve client complaints, concerns, and inquiries in a timely manner. - Build trust and effective relationships with clients by actively listening to their needs. - Collaborate closely with attorneys and supporting staff to ensure seamless service. Benefits - 5 days work week - Weekends off - Indefinite term type contract - 20 vacation days in total (5 extra vacation days) - Prepaid medicine - Fully-customized Emapta laptop and peripherals - Direct exposure to our clients - Career growth opportunities - Diverse and supportive work environment - Prime Office Locations - Bogotá and Medellin - Unlimited upskilling through Emapta Academy courses Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora