Transform the Merchant Experience Are you ready to thrive in a dynamic, fast-paced environment and shape the future of merchant sales? We are seeking a talented Senior Merchant Experience Agent who can oversee and assist Account Management and Merchant Support tasks. - Our ideal candidate will be responsible for ensuring successful onboarding and satisfaction of merchants, measuring NPS reviews and scores, and working with management to complete tasks and projects assigned. - With a focus on delivering exceptional results, our Senior Merchant Experience Agent will work closely with the Merchant Experience Team to drive growth and increase conversions. Key Skills and Qualifications: - Proven experience in Business-to-Business support and/or account management. - Excellent communication and listening skills. - Intermediate to advanced computer skills. - Ability to adapt to changes in product and procedures. Benefits: - Opportunity to work with a rapidly growing team and contribute to shaping the future of fintech and retail. - Collaborative and dynamic work environment. - Chance to develop new skills and take on new challenges. What You'll Do: - Oversee and work phone and ticket queues from partnered merchants. - Work with merchant accounts to ensure successful onboarding and satisfaction. - Measure merchant satisfaction and track NPS reviews and scores. - Work with management to complete tasks and projects assigned. Join Our Team: - We value relentless high standards, taking calculated risks, and earning trust. - Our team is passionate about creating a game-changing experience for consumers and merchants alike. - We're building an innovative, dynamic team that thrives in a fast-paced environment. Mid-Senior Level Sales and Business Development Role Referrals increase your chances of interviewing at this company by 2x