As a Technical Support Engineer, you will be responsible for providing technical guidance to clients and ensuring they receive accurate solutions to their issues. Key Responsibilities: - Investigate client issues and provide guidance based on current documentation - Understand client software configuration and customizations - Install, configure, and customize solutions - Reproduce client environment data, configuration, and setup - Provide information by collecting, analyzing, and summarizing development and service issues You will be working closely with customers and collaborating with higher tiers for end-to-end resolution. This is a hybrid role requiring relocation to Bogotá, Colombia. Requirements: - Excellent verbal and written communication skills in English (B2 or higher) - At least 2 years of experience in technical support facing customers and resolving issues - Fast learner with ability to educate oneself on relevant technologies - 2 years of experience with application development using Object Oriented, Java, Windows Forms, SQL - Intimate knowledge of connected applications - Excellent technical and analytical skills - Technical development/debugging and diagnosis skills - Integration experience with desktop enterprise software applications - Excellent organizational skills, ability to set own task lists and timelines - Ability to work in a team - Demonstrated interest and ability to communicate across technology and business boundaries - Bachelor's degree in computer science (or equivalent) - Experience in customer support - Knowledge with Linux, Microsoft Server, SQL Server, XML, HTML, PERL - Familiarity with servers tuning and solving performance issues Additional Information: This role offers the benefits of working with a certified 'Great Place to Work' company.