About Our Team We are a subscription management platform providing solutions for market-leading brands worldwide. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.3 billion in revenue. We are backed by leading investors, offering us access to significant capital and resources to make continued investments in technology and platform innovation. As a Technical Support Specialist, you will be on the frontlines of delivering excellent experiences for our merchants, partners, prospects, and employees. Your challenge will be to promote fast and efficient implementation of our services, providing correct solutions while ensuring an exceptional experience every single time. Main Responsibilities - Develop relationships across the organization to influence others to achieve the best customer outcomes possible. - Support customer inquiries by managing tickets in industry-leading helpdesk management systems. - Foster lasting relationships with our development teams and utilize their expertise to connect customers with the right technical solutions. - Proactively identify technical issues and report them to our Engineering team. Required Skills and Qualifications - You have 3+ years of related experience providing customer support using industry-leading case management systems and inbound customer support platforms. - Aptitude to quickly learn new technologies; both software and hardware platforms. - You exhibit an excellent grasp of customer service practices. - You know how to organize complex information into logical steps and sequences. Benefits and Culture - We offer competitive benefits programs and perks designed to fit your needs and the needs of your family. - We value diversity and inclusion and are committed to making our workplace welcoming and accessible to everyone. We strive to deliver exceptional customer experiences and aim to set new standards for quality and excellence in everything we do.