About the role - The Contract Specialist will help our immigration law firm sign up new clients and get their cases set up in our case management system. Responsible for explaining contract details to clients ready to start a case with the Firm. They create the initial contract for our clients, and send all documents required for signature to initiate a case. - Schedule: M-F 1 PM - 10 PM EST - Payrate: $6.00/hr USD What you'll do - Call the clients to start the legal process - Complete invoices and next step walkthroughs with new clients - Explain the contract and other documents related to the case - Activate the workflows in the case management system for other areas to start working on the case - Answer any initial questions that clients might have - Schedule client appointments with additional departments Qualifications - Bilingual (Spanish English) B2-C1 - Proficient with Microsoft Office Suite or related software - High School Diploma or equivalent experience - Excellent verbal and written communication skills - World class customer service skills - Positive attitude - Proven ability to meet deadlines and time manage themselves and others - Impeccable organizational skills and attention to detail - Strong analytical and problem-solving skills - Enjoy working in a fast-paced, results driven environment Note: Only Resumes in English will be reviewed and considered.