Your Role The role involves leading a team of excellence managers across various regions, overseeing the operational performance of the KNIL Control Tower and logistics service providers (LSPs), as well as handling business analytics. Key Responsibilities Include: - Delivery of operational services by coordinating related activities across all Control Towers against SLA - Development of a strong working relationship between business management and operations aiming for one common target – creating a cohesive team delivering operational excellence - Point of contact/escalation for customer concerns at the appropriate counterpart level - Active monitoring of the LSP performance and integration of the existing relationships with the relevant LSPs in scope - Lead regular (monthly, quarterly) management meetings with LSPs to identify areas of improvement, track root causes, and define future prevention actions. - Maintain and update customer SOP in close collaboration with Business Manager Your Skills and Experiences Required - Bachelor's University degree in International Business or related fields - Experience in Freight Forwarding (Air, Sea, Road) - Experience in Supply Chain optimization and operational performance improvement - Experience with cross-regional or global collaboration in a multinational environment - Fluent in English