Job summary As a Senior Analyst for Special Cases, you will play a key role in the continuous improvement of our internal flows and processes related to financial customer service. You will be focused on analytical and strategic tasks to identify inefficiencies, mitigate risks, and ensure that our operations not only comply with Colombian regulations, but also optimise the customer experience and prevent potential issues with regulators. Responsibilities - Analysis and Optimization of flows and processes - Design and analyse existing flows and procedures in the Financial Consumer Service System (SAC) to identify opportunities for improvement and operational efficiency. - Propose and implement solutions that optimise response times and quality in the management of requests, complaints and claims (PQRS), seeking to reduce errors and increase customer satisfaction. - Generate and maintain a record of the reasons for PQRS and general queries, which will serve as input for the generation of necessary, timely and continuous improvement actions. Qualifications - Bachelor's degree in Law, Business Administration, or related fields. - Minimum 1-2 years of experience in process analysis, PQRS management, or regulatory compliance in the financial sector, preferable in Colombia. - Intermediate English level - Experience in identifying and optimising operational flows and business processes. - Knowledge of financial consumer protection regulations in Colombia (Law 1328 of 2009, Basic Legal Circular of the SFC). - Ability to work with large volumes of data and transform them into strategic information for decision-making. - Ability to collaborate effectively with different functional teams (Operations, Legal, Compliance, Product). - Mindset focused on continuous improvement, proactivity, and attention to detail. - Excellent written and verbal communication skills for presenting reports and findings. Benefits - Equity at Nubank - Health insurance - Vacations of 15 workdays - Nu Language - Language learning program - Parental leaves Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora