Compassionate Support Starts with Your Voice In the dental industry, precision matters. This role offers the stability to plan your life, the support to grow, and the freedom. Step out of the daily grind and into a future where your skills are valued, your time respected, and your career just as rewarding as the smiles you help protect. Job Description As a Customer Service Representative, you will handle patient calls in both English and Spanish, schedule appointments, and support documentation and data accuracy. Your role ensures a seamless experience for patients while keeping dental operations running smoothly and professionally. Job Overview Employment type: Indefinite term type contract Shift: Monday to Friday, 07:00 AM - 04:00 PM (COL time) - 5 days work week - 20 vacation days in total - Fully-customized Emapta laptop and peripherals - Direct exposure to our clients - Diverse and supportive work environment - Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar) The Qualifications We Seek - 1–2+ years of customer service experience, preferably in a dental office or call center - Fluency in English and Spanish (spoken and written) - Strong interpersonal and communication skills - Proficiency in CRM or EMR systems and scheduling tools - Organized, detail-oriented, and capable of multitasking - High school diploma required; healthcare or dental training preferred Your Daily Tasks - Respond to patient calls and inquiries in both English and Spanish - Schedule and confirm appointments using dental scheduling software - Collect and update patient data while maintaining HIPAA compliance - Support completion of dental forms and insurance documentation - Coordinate with dental staff for consultations and follow-ups - Escalate issues when needed and ensure service quality - Monitor call queues, help onboard new team members when needed About the Client Our client, HG Doctors, has been delivering trusted healthcare in South Florida since 1979. With three accessible locations and a focus on compassionate, individualized service, they provide top-tier dental and medical care supported by advanced technology. Their warm, patient-first culture and focus on quality have made them a preferred provider for families and seniors alike. Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. #EmaptaEra Seniority level - Seniority level Mid-Senior level Employment type - Employment type Full-time Job function - Job function Customer Service - Industries Medical Practices Referrals increase your chances of interviewing at Emapta Global by 2x Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 3 weeks ago Customer Service Agent (Bogota, Colombia Remote) Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia COP1,423,500 - COP1,623,500 1 month ago Customer Care Specialist (Remote from Colombia) Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 5 months ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr