About Us: Super Speciosa is a leader in the kratom industry, committed to providing high-quality, lab-tested products to our customers. We are looking for a Community Manager to enhance our online presence, engage with our audience, and build relationships within the kratom community, especially on Reddit. Role Overview: The Community Manager will focus on social media engagement, community outreach, and influencer relations. A key aspect of this role is managing Reddit engagement, and fostering trust among existing and potential customers. Requirements 🚀 Reddit Community Management & Outreach Identify and engage with active Reddit users based on their karma points and posting frequency. Build and maintain a list of engaged Reddit users for ongoing sample distribution and brand promotion. Engage in discussions by commenting on kratom related threads and providing valuable insights. Monitor brand conversations on Reddit, responding to both positive and negative reviews. Must be fluent in English. 📢 Social Media Engagement & Customer Support Monitor and respond to comments and DMs on Facebook, Instagram, Twitter, Tiktok, and YouTube. Engage with kratom related discussions and offer samples to potential brand advocates. Address customer inquiries related to kratom and product concerns. Track frequently asked questions and common concerns to improve communication. Post consistently (2-3 times per week) on all social media platforms to maintain engagement. 🤝 Influencer & Advocate Relationship Management Identify potential brand advocates in kratom communities. Build and maintain a contact list of kratom enthusiasts for ongoing sample distributions. Track outreach efforts and engagement results in a spreadsheet. 🌟 Customer Retention & Brand Reputation Management Monitor online reviews and brand mentions across social platforms and forums. Respond to both positive and negative reviews, offering support and solutions. Provide free samples to dissatisfied customers to improve their experience. 🔍 Keyword Research & Content Optimization Conduct research to identify high volume, non branded kratom related keywords. Use these keywords to engage with users in forum discussions and social media platforms. Report findings to the marketing team to inform content strategies. Tools & Resources: Reddit account with Super Speciosa brand identity Social media platforms (Facebook, Instagram, Twitter, YouTube) Quora account for answering kratom related questions Google Sheets or Airtable for tracking outreach efforts and advocate lists Keyword research tools (Google Keyword Planner, Ahrefs, SEMrush) Social media monitoring tools (Hootsuite, Sprout Social, or similar) Reporting & Communication: Weekly check-ins with the marketing team to review engagement and outreach efforts. Monthly reporting on sample distribution, engagement metrics, and customer feedback. Recommendations for adjusting outreach strategies based on performance. Who You Are: A Reddit power user with a deep understanding of engagement strategies. Experienced in social media management and community building. Passionate about the kratom industry and eager to educate and engage users. Organized and data driven, with experience in tracking engagement metrics. A proactive problem solver with strong communication skills.