Company Description Are you ready to accelerate your career? Join Cielo as a Delivery Lead - Operations! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success! Cielo is a brand that reflects our big idea - that talent is rising - and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition. Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall. - Job Description The Delivery Lead - Operations is responsible for overseeing team performance across multiple disciplines. The Delivery Lead - Operations manages the logistics of the recruitment operations teams. The incumbent will also interact with various Cielo departments to incorporate Reporting & Analytics, Recruitment Marketing, and Cielo technology into team management and productivity. **Responsibilities**: Team Management & Leadership: - Manage the general workflow of assigned team and delegates job assignment - Perform a wide range of managerial responsibilities, including interviewing, hiring, coaching, managing, and developing employees, planning, assigning, and directing work - Mentor and guide team members through necessary processes - Establish regular communications with the team, such as 1-1 meetings and team meetings with established agendas. Recruitment & Operational Excellence: - Provide expertise on technology systems and functions (ex, Process flows, SkyRecruit, ATS) - Manage and document process changes requested by client, update in process map as well as in systems, and communicate changes to team. May design and/or recommend new or updated processes, team configuration, etc. as necessary - Ensure team is meeting Service Level Agreements (SLA's) by managing productivity through scorecards and appropriate metrics - Drive efficiencies to meet team outcomes - Qualifications **Education**: - High school diploma or equivalent, required - Bachelor’s degree, preferred **Language**: - Advanced English **Experience**: - 3+ years’ experience in recruitment or recruitment operations with demonstrated successes. - Previous supervisory experience, preferred - Experience using recruitment technologies such as Applicant Tracking - Systems (ATS) and social media tools. Functional/Technical Knowledge, Skills and Abilities: - Strong understanding of overall recruitment process - Sound judgment, data management and reporting experience and ability to handle complex information and client requests - Quantitative skills and continuous improvement methodologies - Ability to participate effectively in a team environment both virtually and multiple on-site locations including client sites and Cielo headquarters - Strong proficiency in Microsoft Office Suite