Job summary As a Collections Specialist, you'll be tasked with managing and supporting selected debtors in realigning with their payment obligations. This role will be responsible for initiating and maintaining positive communication with clients to facilitate timely recoveries while upholding the highest standards of professionalism and customer care. Responsibilities - Follow the scope of work outlined by the company. - Initiate and manage client communications. - Negotiate and establish payment agreements with clients within company guidelines. - Follow collection policies and procedures established by the company. - Maintain accurate and detailed records. - Handle queries and resolve customer issues effectively. - Update account information in our systems regarding customer information. - Collaborate with other departments to solve problems and improve processes. - Meet monthly objectives regarding the metrics scope. - Maintain the confidentiality of client information. - Provide high-quality customer service during interactions. Qualifications - Upper-Intermediate English level (B2 onwards). - Attention to detail. - Excellent attitude and ambition to achieve good commissions. - Excellent communication, negotiation, and conflict resolution. Benefits - Competitive Compensation:Our offer is above the market rate - Career Growth Opportunities:We promote from within and provide clear paths for advancement into leadership or specialized roles. - Continuous Learning:Ongoing training, coaching, and access to learning materials to help you build your skills and grow professionally. - Dynamic Work Environment:Fast-paced, high-impact, and constantly evolving, perfect for those who like to stay challenged. - Collaborative Culture Workwith a supportive team that values communication, feedback, and shared success. - Recognition and Incentives:Top performers are regularly recognized through internal shoutouts, rewards, and special incentives. - Paid Time Off based on Colombian Law, plus Family Day - Purpose-Driven Work:Be part of a mission-driven company focused on empowering customers through better financial solutions. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora