We are seeking a Technical Support Engineer based in Colombia to provide high-quality support for our B2B SaaS based product. This is a 100% remote role , offering the opportunity to work in a fast-paced, global environment. You will troubleshoot technical issues, manage support tickets, and ensure timely resolution of customer concerns while contributing to our knowledge base. Responsibilities: Own customer issues from initial report to resolution, ensuring timely and effective solutions. Investigate, diagnose, and troubleshoot technical problems. Communicate clearly and professionally with customers, providing prompt updates and resolutions. Manage and prioritize support tickets, escalating issues when necessary. Collaborate with internal teams to improve support processes and documentation. Requirements: Minimum 2 years of experience in a B2B technical support role. Strong verbal and written communication skills in English. Excellent analytical and troubleshooting skills with a proactive mindset. Ability to multitask and work effectively in a fast-paced environment. Team-oriented with experience working in a multicultural setting. This 100% remote role offers the flexibility to work from anywhere in Colombia while collaborating with a global team. Apply today to be part of a company dedicated to enhancing digital security and identity verification! Seniority level Associate Employment type Full-time Job function Information Technology Software Development #J-18808-Ljbffr