Job Opportunity: Collections Specialist We are seeking a highly skilled and motivated individual to join our team as a Collections Specialist. In this role, you will be responsible for managing a portfolio of long-tail customer accounts, recovering outstanding debts, ensuring timely payments, and maintaining strong customer relationships. Key Responsibilities: - Execute dunning procedures, including reviewing exclusion proposals, sending dunning letters, applying or releasing credit holds, and initiating service suspensions or terminations based on customer payment behavior. - Respond to customer inquiries by providing invoice copies, contracts, and other documentation using internal systems such as SAP and Salesforce. - Communicate with customers via phone and email to obtain remittance details, resolve payment discrepancies, and drive timely collections to reduce aging and improve cash flow. - Investigate unapplied payments and recommend appropriate adjustments or refunds. - Collaborate with sales, billing, and other internal teams to resolve issues that delay customer payments. - Provide backup support to team members and contribute to collection efforts as needed to meet KPI and SLA targets. - Analyze and report on monthly deviations in key performance indicators to support continuous improvement. - Support month-end closings and assist during peak periods to ensure timely and accurate reporting. Requirements: - 1 year of experience in a B2B collections or customer service environment. - Experience in finance, accounting, or similar business functions. - Exposure to international business operations. - Self-motivated and able to work independently. - Strong analytical skills with keen attention to detail. - Effective communication and negotiation skills, especially over the phone. - Well-organized with solid problem-solving abilities. - Proficient in Microsoft Outlook, Excel, and Word. - Experience with SAP or other ERP systems. - Proficient in English, with fluency at a C2 level or equivalent. About the Role: This is an exciting opportunity to join our dynamic team and contribute to our mission of delivering exceptional customer experiences. As a Collections Specialist, you will have the chance to develop your skills, build your career, and make a real impact on our business. What We Offer: - A competitive salary package. - A comprehensive benefits program. - Ongoing training and development opportunities. - A collaborative and supportive work environment. How to Apply: If you are a motivated and results-driven individual with a passion for collections and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].