About Us At DolarApp we strive to change the way hundreds of millions of people in Latin America approach their everyday finances. We are a product-oriented company: do not expect to be working on legacy products but building world-class financial products from the ground up. We’ve hired some of the most talented people out there who have done it before – and we want you to join them. What you'll be doing - You will build and lead our Customer Support function - your most important goal will be the happiness of our customers and excellent service delivered across all channels - You will define how the Customer Support function operates day-to-day: processes, metrics, hiring, communication with product teams, you will be involved in all of it - You will be the voice of the customer in our product discussions - your responsibility will be to bring up critical product improvements that can help our customers - You will get things done: beyond the scope of work and priorities, it is in the DNA of our company to do whatever it takes to win. What you'll need - Fluency in English and Spanish is a must, Portuguese is a plus - At least 5 years of experience in Customer Support functions, experience as a CS Lead or Support Operations Lead - Problem Solving skills: you break problems apart until you find a root cause, you build a solution from first principles - Systems-mindset: you always think about a problem from a perspective of “how do I build a system or a process that solves it in a scalable and efficient way?” - You’re data-driven in your decision-making, you have working experience with SQL (at the level of basic queries, you are not expected to be proficient with it) and data analytics tools - People management experience - you have had large (10+ people) teams reporting to you. - You will need to be based either in London, UK or in one of our LatAm locations - Mexico City, São Paulo, Bogota or Buenos Aires. Benefits - Competitive salary and sign-on equity bonus - Discretionary performance equity bonus - Paid annual leave - Latest technology to work with - Strong team that will help you improve your skills #J-18808-Ljbffr