Tier II Technical Product Support Opportunity As a system administrator or IT professional, you may have encountered complex technical issues that require expert-level support. We are seeking a skilled individual to join our team as a Tier II Technical Product Support specialist. Key Responsibilities: - Provide advanced technical support for complex issues escalated by junior support teams - Identify and troubleshoot system performance, connectivity, and software-related issues - Analyze logs and metrics to help identify application health and proactively identify potential problems - Collaborate with development or infrastructure teams to resolve more severe issues - Document technical solutions and create knowledge base articles - Stay up-to-date with product knowledge and changes to effectively support applications - Contribute to process improvements and customer experience initiatives Requirements: - 3-5 years of experience in technical support or a related field - Advanced troubleshooting and problem-solving skills - Working knowledge of web-based applications, APIs, and databases - Experience with scripting and automation tools - Excellent communication and collaboration skills - Ability to work independently and as part of a team Benefits: We offer a competitive compensation package, opportunities for growth and professional development, flexible working arrangements, and a collaborative work environment. Key Skills: - Technical support and troubleshooting - System administration and monitoring - Problem-solving and analytical thinking - Communication and collaboration Preferred Qualifications: - Experience with logging and observability systems - Knowledge of scripting or programming languages - Strong problem-solving and analytical skills