Description We are seeking a dynamic individual to fill the role of Operations Lead, responsible for overseeing team operations and ensuring the achievement of operational metrics and sales targets. Key Responsibilities - Lead team operations to achieve sales targets and operational metrics. - Drive performance improvement and ensure business continuity. - Exceed client KPIs across service levels, quality, compliance, and customer experience. - Manage and motivate Operations Managers to consistently meet goals. - Build and maintain strong client relationships through regular engagement. - Identify and implement service and process improvement opportunities. Skills, Knowledge & Expertise - Excellent management, negotiation, and decision-making skills. - Minimum 2 years' experience as a Senior Ops Manager. - 7+ years of experience in customer support strategy. - Proven success in using data to drive behavior change in support organizations. About Virtual Staffing Solutions We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.