**Teleworking from any city in Colombia.** **Specific Responsibilities**: - Directly oversee and collect payments from national and/or international accounts to mitigate risk, uncover trends, and determine and report on adverse risk exposure. - Maintain accuracy of the GL Customer Account and follow up the closing issues with our stakeholders and escalate any necessary issues to the OTC Lead. - Perform the customer reconciliation to clarify the final balance in the account. - Make direct customer contact to improve the working capital (WC) goals & objectives and negotiate settlements while protecting company assets. - Provide updates, using reporting tools, to management as requested for risk mitigation and periodic reporting needs - Closely follow blocked orders, resulting from Credit Checking guidelines, to allow orders to flow smoothly and without delay, and adhere to a 24 hour SLA. - Maintain accurate and timely records for collection activity to allow for proper follow-up. - Negotiate & recommend write-off requests (per DOA levels), credit memos, etc. to clear AR as warranted & work with others to bring timely resolution to long standing issues. - Act as first line of defense for blocked orders to help support Credit Managers and make sound business decisions regarding their release - Follow up, recommend and discuss action plans with Credit Management regarding adverse situations and help develop further plans of action & next steps. - Monitor credit lines & perform credit reviews for customers using the Master Data base or other tools to properly assess risk and mitigate as needed. - Exercise credit line authority per DOA. - Release Customer Orders daily based on the customer credit limit. - Submit the Customer Statements status periodically. - Work on various departmental projects within Credit and as needed cross-functionally to maximize efficiencies & drive improved levels of performance. - Support any kind of finance report as is needed. - Support the lead to promote a team work environment across all the OTC position. - Improvement process participation as the operation needs. - Additional duties as required. **Secondary Activities**: - Monitor and perform training to the OTC Team as is needed. - Support the improvements plan and initiatives across GSS and the Business Unit. - Work closely cross functionally with Sales, Supply Chain, Customer Service, DCs and others to bring resolution to open AR issues to improve DSO & WCT. - Work closely with customers to obtain documentation needed to make offsets within ERP system to resolve and close open aged balances. **Knowledge/Skills/Abilities**: - Solid knowledge of various ERP systems and experience in manufacturing desired. - Strong fluency of the English language. - Computer literacy a must. - Excellent technical credit/collection knowledge. - Multi-tasking and analytical skills critical. - Strong organizational skills. - Accounting exposure at least 2 years. - Excellent verbal & written communication & customer relations skills. - Ability to problem solve is key to success. - Ability to think on one's feet is needed. - Strong skills demonstrated to interact with different areas and stakeholders management. **Education/Experience**: - Bachelor's Degree in business, accounting or finance required or an AA degree with desired comparable experience of two to five years of accounting/receivable experience OR the equivalent combination of experience and education required.