Select how often (in days) to receive an alert: Create Alert Job Responsibilities Product/Service Information Lead teams that deliver product/service information; adhere to predefined messaging/positioning of product/service. Faults Diagnosis and Correction Provide fault isolation and resolution for complex challenges to limit and address issues promptly. Resolving Customer Issues Aggregate customer issues and collate the most commonly raised issues in order to create/develop response strategy. Operational Compliance Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate. Customer Relationship Development / Prospecting Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response. Retail Service Operations Provide more complex or nonstandard service operations. May sometimes act as a first-line supervisor of a transactional operations area. Technical Database Support Design distribution of basic database resources and provide physical modeling and design services to tune database applications for optimum performance. Customer Order Processing Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams as required. Customer Needs Clarification Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation. Periodic Health Checks Maintain and lead periodic check-ins with key customers to ensure they're receiving the most value from the product/service. Service-Related Upselling and Cross-selling Look for opportunities during service interactions to bridge customer needs to additional products/services offered by the organization. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. #J-18808-Ljbffr